Customer Testimonials

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DealerRater Nov 26, 2020

I purchased my very first car from Acura Pickering, it wasn't a Acura.. It was a trade in but I can honestly say I am very overall satisfied the service I received. Tara was incredibly amazing she wasn't just a sales person, she looked out for me and made sure I would walk away happy with my purchase. On a personal note she went above and beyond by leaving an amazing thank you card in my new car, and I saw it when I came out after getting the keys to the car. Despite the complications I had ...

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DealerRater Oct 22, 2020

This was my first Acura purchase after owning a number of Honda products. The sales staff at Acura Pickering, particularly Syd and Jimmy, were exceptional to deal with and made the process easy. I experienced a minor issue after I took delivery of the car and I was amazed at the great customer service I received. Don, the Service Manager, and his team ensured that the issue was thoroughly investigated and even caught some additional issues which were addressed. The customer service offered by this dealership is like nothing I have ever experienced. It is worth the drive to Pickering ...

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DealerRater Jul 7, 2020

Most say Don is a realist, calm and easy going. Best person you can ever think of doing business with. Appreciate all the work he has done. Great customer service. Thank you Don Chen!

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DealerRater Mar 5, 2020

Before I even arrived the customer care was rolled out from emails to calls from management to support staff everyone was on board to making sure that me and car were well taken care of.

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DealerRater Jan 25, 2020

It is not often that I write a letter to a company regarding my experience, but in this case I feel I must. The service that I received from Acura Pickering was nothing short of excellent. I did not purchase my Acura from your dealership nor have I ever been to your location for service. I was driving from St. Catharines on my way to Quebec City for Christmas vacation when my Acura broke down. luckily for us that it happen close to your store. The service manager Don Chen and his staff were incredible to deal with. They did ...

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DealerRater Oct 10, 2019

Bought my Honda CRV touring from them. Kevin was outstanding and is a really nice sales manager. Always ready to help you with patience. Very friendly people and very helpful too. Loved my purchase experience with Pickering Acura.

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DealerRater May 5, 2018

Bought my first MDX Elite . Really enjoyed the experience. You walk in the door and someone greets you right away. Makes you feel like they care. When I picked up the car they went over everything and made sure I knew all about my new to me car...Thanks Acura and Kevin& Pele I would recommend you anyone wanting to buy a vehicle.

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DealerRater Mar 1, 2018

I went to the dealership with a cracked side window on my 2011 Acura. They charged for the part but installed the new mirror withno charge. Thank you Will who looked after my car today.

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DealerRater Feb 9, 2018

I recently purchased a new mdx from pickering Acura. Our sales rep Stephanie was excellent! Friendly, patient, organized! She’s didn’t make us feel rushed and took the time to get to know us and understand what we were looking for!

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DealerRater Sep 3, 2017

Well, My wife and I wanted to downsize her TLX with the advent of retirement next year. We were connected to Stephanie , sincere and carring salesperson. Stephanie, assisted by Dan, worked and worked on our financial constraints at nauseum for over 2 nights. They kept trying to please this customer as well as do well for the dealership, of which we have become a fan of after 5 Acura's. These 2 people actually were able to close this deal without our old friend Shawn Harris to say the least.. I know that Stepanie was put under a lot of pressure as I ...

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DealerRater Aug 4, 2017

My sales representative Vish is the best. Real cool guy that takes his job seriously. He is well informed and very professional. I highly recommend you see Vish for your next vehicle at Acura Pickering.

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DealerRater Jul 2, 2017

My sales rep was Stephanie. I found a 2015 VW that Acura Pickering had on their lot. I contacted the dealership and from Stephanie's first contact with me onward the experience was exemplary. She's attentive, thorough, professional, and made my daughter and I feel extremely comfortable about the purchase of her first car! I would recommend Stephanie without hesitation!

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DealerRater Feb 12, 2017

Friendly, Courteous and Professional Service by everyone I Dealt with. My car had been washed, but the only small item was that after I got home I noticed some grease on the front left fender that I got on my glove and had to wipe off the car. I assume it accidentally rubbed off a technician and not a big deal for me.

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DealerRater Jan 18, 2017

Recently bought a 2017 TLX from Acura Pickering. I could not have been happier with the experience or team, specifically Jeremy Henson, who was knowledgeable, professional, friendly and helpful.

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DealerRater Jan 6, 2017

Colin was very easy to work with. Everyone we encountered was a pleasure to work with. I couldn't give any recommendations because there wasn't room for I'm[rpvement

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DealerRater Jan 6, 2017

I have now leased 3 vehicles at Pickering Acura and find their service levels truly excellent - they take the time with you that other dealers don't

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DealerRater Jan 6, 2017

Very pleased with sales representative Jim Koichopolos and team at your dealership. Excellent service and support, a pleasant experience . I would definitely recommend Acura Pickering.

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DealerRater Dec 31, 2016

Was extremely pleased with the entire process from the initial greeting to the final delivery including the followup service to correct a small issue with one of the side door panels. The RDX is a dream car. Very pleased! The only reason why my next car won't be an Acura is because it will be a Tesla!

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DealerRater Dec 28, 2016

I was helped by Fraser in purchasing my used Audi A4 from the Acura Pickering dealership. Great customer service and provided great attention to detail throughour the whole process. Even helped me trade in my old vehicle for a reasonable price. He had no issue disclosing us every detail with my old car and my new car which is a rare trait to find in the car business. Best salesman i have met by far!

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DealerRater Dec 24, 2016

I have been working with dealer for more than 11 years and I am so pleased with their service. I had acura TL 3.2 and when it's dead I didn't want to go anywhere else because I liked Acura in general, it's a very good car so I leased a new car from this dealer so I highly recommend Acura as a car and Acura Pickering as a dealer because they have the best customer service.

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DealerRater Dec 22, 2016

High tech showroom Friendly staff Customer oriented Clean Efficient Follow up is a high priority to meet customer's satisfaction Workmanship is thorough I always feel welcomes whenever I pay a visit to the dealership. Staff is knowledgable and efficient

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DealerRater Dec 22, 2016

We found the dealership on line as they had the specific vehicle we were looking for. Negotiating took all of 2 phone calls and the deal was made that day. E-mail and phone completed the information transfer and we were met at the train station, taken to the lot and completed the paperwork in less than 45 minutes. Everyone was helpful, organized, available, things were done quickly and the vehicle was "as advertised" and ready to go when we arrived. It was the simplest purchase of a vehicle we had ever done and it was done from 1500 Km away.

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DealerRater Dec 22, 2016

We had a wonderful experience at Acura Pickering. Everyone worked together as a team to ensure that all our needs were met. Thanks Acura Pickering!

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DealerRater Dec 22, 2016

Thanks to Acura Pickering, I was able to purchase the vehicle I was looking for at a fantastic experience. The staff were friendly & made you feel at home. Prices were better than other similar dealer showrooms. Overall, I highly recommend this place for Acura/Honda buyers.

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DealerRater Dec 22, 2016

John & Candice were fantastic! They make you feel important. The service done was great and the price was reasonable. My car looked great after being washed.

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DealerRater Dec 22, 2016

I took a Honda Accord for a test drive on a miserable, rainy night. This test drive experience cemented my decision to purchase the car. I drove the car on neighbourhood streets and the highway, trying out number of the features of the car . Jeremy was patient and understanding and I would not hesitate to recommend purchasing a car from and experienced driving the car on neighbourhood roads and highway driving. this vehicle from Pickering Acura. Lovin' my "new-to-me" car! Thanks!

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DealerRater Dec 22, 2016

The MDX drives beautifully and I'm very happy that I purchased it. I really enjoyed working wit Jeremy and Candice as well as meeting the service personnel.

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DealerRater Dec 21, 2016

Service was excellent . Knowledgeable staff, providing lots of information . Nice dealership. Answered all Questions and demonstrated important features prior to driving off the lot . Excellent service overall

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DealerRater Dec 21, 2016

Jeremy, Jim and John were all great. Gave us a great overview of our MDX. They were knowledgeable and friendly gave us great deal! On my 3rd Acura!

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DealerRater Dec 21, 2016

Leasing my 2017 ILX was a great experience. Jeremy and the team were professional, knowledgeable and friendly. I am however disappointed in the service department Ever since changing locations scheduled appointments have been an issue.

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DealerRater Dec 21, 2016

Very helpful and experienced salesperson able to answer all.our questions would recommend to all family and friends.love our new Acura and love driving it....

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DealerRater Dec 21, 2016

I'm a repeat client and this has been my 3rd new car from Acura Pickering. Fraser has been great to deal with and I appreciate the speed and no fuss dealings which we have had. I highly recommend the dealership and Fraser.

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DealerRater Aug 28, 2015

Sean and his team treated us like Family. Top Notch staff that handled all our needs. One of the best Car purchase experiences I have had.

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DealerRater Aug 27, 2015

I find my dealings with Acura East as very pleasant and stress free. The employees are pleasant, helpful and knowledgeable. They make sure that I am clearly informed of their repair plan

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DealerRater Aug 25, 2015

SERVICE ADVISOR WAS FANTASTIC and price and service were tops. I am enjoying the benefits of top service and product (MY AIR CONDITIONING). I am cool as iced tea while driving. Thanks Again Floyd

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DealerRater Aug 24, 2015

Brought my TL in for my first oil change and received great service. Car was ready when they said it would be and didn't have to wait for my keys.

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DealerRater Aug 24, 2015

Bought my 2013 RDX at this dealer. The salesman ( Jim ) was excellent in providing the answers to any question I had. Service to date has been excellent. I will definitely purchase my next vehicle there.

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DealerRater Aug 24, 2015

The staff is friendly and my two-year old daughter had fun touring the dealership. The service was well explained and done within the time expected.

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DealerRater Aug 23, 2015

I recomend Acura East because you get good service in low rates compare to other dealers, I always keep a watch on their web site for service coupons in every season to get my servicing done in low cost in professional way. I observed people coming all the way from Markham and downtown to get their service done and it's worth travelling miles for best professional service in low rates. Good job Acura Eastbound and please do keep it up.

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DealerRater Aug 21, 2015

From the moment I walked into the Service area I was greeted and taken care of in a professional and timely manner. Shuttle service, duration of service, etc fit into my schedule perfectly without really affecting my work day.

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DealerRater Aug 21, 2015

I've had an Acura MDX purchased and serviced for 10 years at Acura East. I continue to appreciate the personal and professional touch with every visit even as staff has changed, ( Alan and Ashley). I can always expect the best possible outcome with efficient and friendly service. I hope to own and enjoy this great vehicle for many more years and would not think of having it serviced any where else.! Tom

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DealerRater Aug 21, 2015

We bought our seventh vehicle from Acura East. Throughout the seven sales and more importantly, service for all, we have yet to have any reason to complain. No surprises, no mistakes, just (unbelievably for a car dealer) straight talk and great service. We are very pleased.

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DealerRater Aug 21, 2015

Efficient service and friendly dealing/ informative service/Convenient location is bonus/same day service/I think that's about it what I have to say

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DealerRater Aug 21, 2015

Friendly and fast service . Last time I came in for service Ashley made sure that I was comfortable arrange a car for me to use and made sure that my car is ready as soon as possible.

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DealerRater Aug 21, 2015

The staff is always very friendly and helpful. They are very accommodating to help you find a service time that is convenient. Ashley is always a pleasure to deal with.

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DealerRater Aug 20, 2015

I recently bought a used TSX from Acura East. It's been one of the smoothest car shopping experience I've ever had. The agent was professional, honest and not pushy. He promptly addressed my after-sale concerns too.

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DealerRater Aug 20, 2015

I have been dealing with Acura East since 2002. Every person in the dealership from sales to service is a pleasure to deal with and they have the correct skills to perform their job and they do it with a smile. The service staff take a personal interest in my concerns and they follow up to ensure I am satisfied. Acura East is one of the main reasons I am bought Acura vehicles

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DealerRater Aug 20, 2015

Had a pleasure of visiting Acura East and was blown Away by the Professionalism of their team from The reception to sales to The manager it was brilliant. Never had such a great experience buying a car and it was smooth. Highly recommended to anyone who wants to buy Acura. I have been to few Acura Dealership nothing beats Acura East .....

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DealerRater Aug 20, 2015

It was a very friendly and professional experience. Highly recommend. I was picked up at home and I was able to pick up the car after service hours.

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DealerRater Aug 20, 2015

Recheck on Air conditioning and spark plugs. Replace brain of key fob. Although nothing found wrong with aircon system other service performed satisfactory. Would like to see reduced service cost as in hard economic times its makes it hard to incur dealer cost. I continue to bring my car in for service based on the customer service I receive but would like to see reduce cost and preferred rates for clients who continue to support this dealer

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DealerRater Aug 20, 2015

I attended the dealership because of suspension problems with my MDX. I have been dealing with Ashley and her team ever since I purchased the vehicle five years ago. They treat you like family all the time and seem concerned when a problem arises. The quote was given and although I considered the price high at the time further investigation from other non dealership shops confirmed that the dealer was in fact cheaper. This is completely against the norm but it goes to show the concern and integrity of this dealership as far as service goes. Further, that every time ...

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DealerRater Aug 20, 2015

Whenever my vehicle has required service, Ashley has been amazing at ensuring my car gets booked on a timely basis. She always goes out of her way to make certain that everything is perfect. All the service advisers are helpful so that my vehicle is fixed/tuned up and kept running smoothly. Great follow up. On one occasion, I went to a closer non Acura dealership - very frustrating experience. For me, its worth the drive to Ajax. Great people, great service. Can't wait to buy my next car from them!!!

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DealerRater Aug 20, 2015

The service people were great. Especially Ashley who explained everything clearly and the reasoning behind the work. Quality of work was excellant. Would diffinetly go back.

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DealerRater Apr 29, 2014

I have been searching for an Acura MDX for the last few weeks and visited a number of Acura dealerships and found the usual and seemingly normal buying process. You know the process....make an offer, I have to take it to my manager...and so on. I'm glad to say that this WASN'T my experience with Acura east and especially with Dave and Janice. I bought a 2010 Acura MDX and couldn't be more pleased about it. I've bought many vehicles over the years and can't say the same about those experiences. They were professional, ...

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DealerRater Jul 3, 2012

I recently bought a 2011 Acura TL from Acura East, and have to say I had a satisfying experience dealing with the sales staff at this dealership. I saw the vehicle on the Auto Trader web site, then contacted them for further info. A salesman named Jim replied, and I negotiated for the vehicle over e-mail with him during the week. As with any big purchase I had a lot of questions, and over several e-mails he answered them all fully and completely. With that done, I drove down to Ajax from Ottawa for the day to test drive it and ...

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